Skip to Content

Jamaica: 1-876-633-1683 | Bermuda: 1-800-307-7309 | Bahamas: 1-800-307-7309
Barbados: 1-800-307-7309 | Curacao: 001-800-307-7309  | St. Maarten: 1-800-307-7309
St. Kitts-Nevis: 1-800-307-7309 | Turks and Caicos: 01-800-307-7309 | Haiti: 1-866-723-4549
Mastercard Global Service Phone Numbers

Mastercard Global Service provides emergency card-related assistance, anytime, anywhere via one toll-free phone call.

Purchase Protection provides reimbursement for theft and/or accidental damage of purchased of the covered items. The covered purchase must be Credit Account. 

Core: Up to US$5,000 per occurrence / US $20,000 per 12 months, up to 90 days after the covered purchase.

Boingo Wi-Fi for Mastercard Cardholders provides global access to over 1 million faster than global average broadband speed. Hotspots hotels, restaurants, arenas, stadiums, transportation hubs and in-flight.Boingo Wi-Fi for Mastercard Cardholders provides global access to over 1 million faster than global average broadband speed. Hotspots hotels, restaurants, arenas, stadiums, transportation hubs and in-flight.

Concierge Service provides personal assistance 24/7/365 to tailored to each cardholder’s reservations, special experiences arrangements, entertainment information and booking, and referrals among others.

Trip Inconvenience provides coverage for delay offer on a primary basis or cancelled trips before they commence with coverage in excess of common carrier’s liability coverage. Trip must be paid in full with the Mastercard credit card.

Trip Cancellation up to US $3,000. Trip Delay up to $200 (over 4 hours).

MasterAssist Black includes everything MasterAssist plus Covers and also covers emergency medical travel to home country and cash for hospital charges. Trip must be paid in full with Mastercard credit Card. Medical expenses apply only internationally.

Cardholders, spouse, domestic partner, and dependent children covered for up to 60 consecutive days. 
Medical Expenses: Up to US$ 150,000), other benefits available at different limits.

Mastercard Airport Experiences, provided by LoungeKey, offers cardholders the opportunity to relax, refresh and escape the common airport headaches as they wait for their flight.

Cardholders are provided free and unlimited access on up to four devices after registering for their  Boingo account. Enrollment in the Boingo Wi-Fi for Mastercard Cardholders plan is limited to authorized cardholders only.

Mastercard Travel Rewards offers exclusive offers to Platinum and Black travelers at selected stores in 11 destination countries around the world.

MasterRental pays for damages to a rental vehicle due to collision, theft, accidental fire and vandalism when the cardholder initiates and pays for the entire rental transaction with a Mastercard Card and declines CDW/ LDW from rental company.

Core: US $75,000 coverage (Worldwide) up to 60 consecutive days.

Mastercard Flight Delay Pass provides Black cardholders with access to VIP lounges where they can relax in case of a flight delay of over an hour and a half.

ATM Robbery & Assault Protection replaces stolen cash and/or provide benefit in case of death during 
The assault while using your Mastercard Credit card at an ATM.

Stolen Cash coverage: Up to US$ 1,000/US$ 3,000 per 12 months. 
Accidental Death coverage: US$ 10,000.

Luggage Protection reimburses insured persons when luggage they check in for travel on a common carrier is delayed or lost. Trip must be paid in full with the MasterCard credit card assistance to locate lost luggage is also available.

Lost Luggage: up to US$ 3,000.
Delayed Luggage: up to USD$ 600 (over 4 hours). 
Coverage is offered on a primary basis.

Extended Warranty provides extended coverage on the terms of the original manufacturer’s warranty on covered purchase up to 1 full year after both the original or store brand warranty plus the optional warranty coverage period ends, not to exceed 3 years. 

The covered purchase must be paid in full with the MasterCard Credit Account.
Core: Up to US$ 2,500 per occurrence / US$ 5,000 per 12 months.

Availability of insurance benefits on your card may vary by card issuer. Please refer to your issuing financial institution for complete insurance benefit coverage terms, conditions and exclusions.

*Conditions and exceptions apply. Learn more about Zero Liability.

**Certain terms, conditions, and exclusions apply. Cardholders need to register for this service. This service is provided by Generali Global Assistance, Inc. Please see your guide to benefits for details or call 1-800-MASTERCARD.