Mastercard Platinum Card cardholders have demanding and busy lives, so they often can benefit from extra support and help. Our concierge service is like having a personal assistant on call 24/7/365.
In case of a medical emergency during your trip, Mastercard Platinum will coordinate and provide assistance to help you with any unforeseen problem.
If you rent a vehicle with your Mastercard Platinum Card, you are eligible for worldwide coverage for damages to the rental car caused by collision with another object, theft and/or accidental fire.
As a Platinum Mastercard cardholder, take advantage of great savings and value when you book your next vacation! Your Mastercard Travel Services personal travel advisor is available 8am-8pm, Monday through Saturday and will help you plan your entire trip.
Receive upgrades*, free breakfast, early check-in/late check-out* and special amenities at 1300+ 4 and 5 star hotels & resorts worldwide. Plus, exclusive savings and benefits on car rentals, air, tours and cruises.
Mastercard Global Services
The Mastercard Global Service program extends the Issuer’s customer service infrastructure around the world. Available to all Mastercard cardholders who are traveling outside their home countries, Mastercard Global Service provides unprecedented emergency customer service—anytime, anywhere, and in any language. Mastercard Global Service gives cardholders access to the following services provided by their Issuers, Mastercard, and third-party service providers.
Lost and Stolen Reporting Service (LSR Service): cardholders can file lost or stolen card reports and initiate the process to have their cards cancelled and replaced.
Emergency Card Replacement Service (ECR Service): cardholders can have their lost or stolen cards replaced quickly— anywhere in the world—at a convenient location. ECRs are delivered in the United States and almost everywhere else within convenient timeframes.
Emergency Cash Advance (ECA): cardholders whose cards have been lost or stolen can request an emergency cash advance and make any necessary pickup/delivery arrangements. Through the Mastercard relationship with Western Union, your cardholders can access cash at 233,000 locations worldwide.
ATM Locations: cardholders can call to find the location of a nearby ATM in the Mastercard ATM Network and cardholders can obtain cash at more than one million ATMs worldwide.