Global Assistance Service

Mastercard Global Service™ provides 24-hour worldwide assistance for Lost and Stolen Card Reports, Emergency Card Replacement, and Emergency Cash Advance.

Call Mastercard Global Service immediately to report a stolen or lost card and to cancel the account. If you need to make purchases or a cash advance, with the approval of the issuer of your card, you can receive a temporary card the next day, if you are in the United States, and within two business days, if you are in the majority of The other places. 

Remember, if you report your lost or stolen card, you will not be responsible for unauthorized transactions in your account. In the United States (including the 50 states, the District of Columbia, the US Virgin Islands and Puerto Rico) and Canada, call 1-800-MC-ASSIST (1-800-622-7747). 

If you are out of the location and need help, You can easily communicate with a Mastercard Global Service Representative who will assist you 24 hours a day, 365 days a year, in your language. You can call for free from more than 80 locations worldwide. 

Some of the major free calling numbers of Mastercard Global Service are as follows: 

Language Phone number when traveling abroad
Spanish 1-636-722-8882
English 1-636-722-8883


location Free Local Number
Mexico 01-800-727-8490
Brazil 0800-725-2025
Colombia 01-800-012-1274
Other - Caribbean +1-636-722-8882
Argentina 0800-266-1370
Chile 800-395-247
Peru 0800-77-535
Venezuela 0800-102-9567
Dominican Republic +1-829-954-8445
Puerto Rico +1-888-366-1673

For more information or toll-free phone numbers from a specific location that is not listed above, visit our website at www.mastercard. Us / _assets / docs / GlobalServiceTollfreeNumbers.pdf . locations without toll-free numbers please call the United States directly or collect it at: 1-636-722-8883 (English); 1-636-722-8882 (English); 1-636-722-8881 (Portuguese). 

ATM Locations: 
Call 1-877-FINDATM or contact Mastercard Global Service Center to locate the nearest ATM in the Mastercard ATM network that accepts the Mastercard®, Maestro®, and Cirrus® brands. Also, visit our website at to use our ATM locator. You can get cash at over one million ATMs worldwide. To enable access to cash, be sure to get your Personal Identification Number (PIN) before traveling. You can get cash at over one million ATMs worldwide.

Key Terms and Definitions (General)

Up-to-date: means an Account that is up-to-date on your fees and payments and that follows all other requirements of the issuer. 

Account: means the international use of an account Mastercard Black credit open daily (not canceled or suspended or delinquent)

Issuer: means a bank or financial institution (or similar entity) or Corporation and / or government institution that is supported and / Or authorized by Mastercard to operate a Mastercard program in the Mastercard Black Credit issuance Territory. 

Mastercard: means Mastercard International (or Mastercard Worldwide), a corporation incorporated under the laws of the State of Delaware, EE. UU, With principal place of business at 2000 Purchase Street, Purchase, NY 10577.

Cardholder: means a person who has an eligible Account and whose name is on the surface (recorded or otherwise) of a Black Credit Mastercard card, provided by an Issuer in The Issuing Territory. 

Important: Contact the financial institution that issued your card in case you have questions related to your account, such as account balance, line of credit, billing inquiries (including exchange rates Transactions), disputes with merchants or information about additional services not described in this Guide. Your financial institution's phone number must be available on your monthly billing statement. 

General Provisions and Legal Notices 
 These benefits and services are effective as of January 1, 2016 for eligible Mastercard Cardholders. This document replaces any program guide or communication you may have previously received. The information contained in this document is provided for the sole purpose of providing general information. This document is not a Policy, nor a contract, nor a guarantee, nor a promise of insurance or other benefit. It is not intended to be a complete description of all the terms, conditions and exclusions of the policies or other benefits, All of which are subject to change by Mastercard or the insurers or other service providers, at any time and without prior notice. The provision of services is subject to availability and legal restrictions. The designated service provider for non-insurance services and benefits provided to cardholders has the final authority to determine and respond to any claim, comment, query or dispute relating to the use of the Cardholder benefit program. 

Cancellation: Mastercard may cancel these benefits at any time or choose not to renew the insurance coverage of all Cardholders.The coverage or insurance benefits provided by these programs may terminate on the date indicated in the Master Policy between Mastercard International and the Insurance Company; Or terminated on the date your Mastercard is terminated or ceases to be a Valid Account, whichever occurs first. If a benefit / program is canceled, cardholders will be notified in advance, as soon as reasonably practicable. The effective time for any Cancellation referred to in this section will be 12:01 am Eastern Time. 

Valid Account: (1) In order to enjoy the benefits, coverage or services, your Mastercard card account must be open, valid and current; And (2) If, on the date of an accident, Event or incident that causes or results in a loss covered by an insurance plan, your account is not open, valid and up to date, or incurred in arrears, collection or cancellation, the Benefits will not be paid and the coverage will not apply. 

Confidentiality and Security: We may disclose all information we collect, as described above, to companies providing administrative services on our behalf only in connection with the insurance coverage you have received. We limit access to personal information to our employees, employees of our affiliates, or others who need to know that information to service the account or during the normal course of our business operations. To protect your personal information, We maintain physical, electronic and procedural safeguards. 

© 2017 Mastercard

Disclaimer: The information contained in this document is provided for the sole purpose of providing general information. It is not intended to be a complete description of all terms, conditions, limitations, exclusions or other provisions of any program or insurance benefit provided by, or for Mastercard, or issued to Mastercard.



To call Emergency Services, dial +1-800-723-4549.

If you are abroad, dial +1-636-722-8883 directly without charge to the United States.