Master Rental

Master Rental pays for damages to a rental vehicle due to collision, theft, accidental fire and vandalism when the cardholder initiates and pays for the entire rental transaction with a Mastercard® Black Card and declines CDW/LDW from the rental company.

Restrictions and exclusions apply. For more information, please refer to the terms and conditions.

US$ 75,000 (worldwide) up to 60 consecutive days.

Restrictions and exclusions apply. For more information, please refer to the terms and conditions.

Description of Coverage

Important information. Please read and save.

The information contained herein is provided solely for general informational purposes.  It does not intend to be a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Mastercard.

To file a claim or for more information on any of these services, please call the specific Mastercard Global Service™ toll-free number for your location, or call direct, or collect to the United States at: 1-636-722–8883 (English); 1-636-722-8882 (Español); 1-636-722-8881(Português).

“Card” refers to Mastercard Black Card.

“Cardholder”, “you”, and “your” refer to a Mastercard Black Cardholder, who has an eligible Mastercard Black Account and whose name is embossed on the surface of the Mastercard Black Card.

Selection of benefits on your Mastercard card may vary by card issuer. Please refer to your issuing financial institution for more details.

When you rent a vehicle using your Mastercard Black Card, coverage will be provided for damages to the Rental Car caused by collision with another object, overturn, Theft, Vandalism, accidental fire, and physical damage as a result of hail, lightning, flood or other weather related causes.  For claims instructions, please refer to the section “How to File a Claim”.  
 

Who is Covered:

-       Mastercard Black Cardholders and those designated as Authorized Drivers in the Rental Agreement. 
 

To Get Coverage:

-       Initiate the transaction under your name and pay for the entire Rental Company’s security deposit using your Mastercard Black Card and sign the Rental Agreement;

-       Authorized Drivers whose name(s) appear as a driver on the Rental Agreement will also be covered; 

-       Pay for the entire rental transaction (tax, gasoline, and airport fees are not considered rental charges) with your Mastercard Black Card and/or points earned by a Rewards Program as defined herein associated with your eligible Mastercard Black Card prior to picking up or immediately upon the return of the Rental Car; and 

-       You must Decline any/all partial or full collision damage insurance or similar collision damage and loss damage waiver (CDW/LDW) offered by the Rental Company. 
 

Length and Scope of Coverage:

-       Coverage begins when you pick up the car and ends when you turn it in, limited up to sixty (60) consecutive days, worldwide.

-       Coverage is not provided where prohibited by law.

Cardholder may have difficulty utilizing the benefits of Master Rental in some locations or with some rental agencies. Cardholder should contact the Rental Company before making arrangements.
 

The Kind of Coverage you Receive:

-       Master Rental provides a maximum benefit amount up to USD 75,000 per incident.

-       Master Rental provides “primary” insurance coverage for cardholders or Authorized Drivers that are legally liable and allowed by law for charges to a Rental Company per the Rental Agreement for damages caused by the Rental Car’s collision with another object; or Theft of the Rental Car; or overturn; accidental fire; or Vandalism; or physical damage as a result of hail, lightning, flood or other weather related causes. 

-       Back-to-back renewal Rental Periods are covered as long as the Insured Person returns to the Rental Agency from which the Rental Agreement was issued and applies for a new contract.

-       Coverage is also provided for equipment or accessories installed in the van for the purpose of assisting a handicapped driver.

-       Coverage shall also extend to a loss caused by or resulting from Acts of Terrorism.

-       Benefits are provided for Reasonable and Customary towing charges, due to a covered loss, to the nearest qualified repair facility.
 

Coverage Conditions/Limitations:

Coverage is provided for the “lesser” of:

-              the contractual liability assumed by the Insured Person with the Rental Company up to the Actual Cash Value, subject  up to the maximum benefit amount of USD 75,000; or

-              the Reasonable and Customary charges of repair or replacement, towing charges; and

-              Loss of Use charges for a reasonable period while the Rental Car is being repaired as supported by a class and location specific fleet utilization log.

Which vehicles are covered (“Rental Car”):

-              All land motor vehicles with four or more wheels, which the eligible Insured Person has rented during the Rental Period, as of time shown in the Rental Agreement.

-              Coverage is provided for vans only if they are standard vans with standard equipment and are designed with a seating capacity of nine (9) passengers or less.

-              Luxury and exotic cars that meet the definition of a Rental Car are covered up to the maximum benefit amount of USD 75,000.

Which vehicles are not covered (Excluded Vehicles):   

-              All trucks (except Sport Utility Vehicles with Four Wheels unless specifically designed for and off-road use), pickups, full-size vans mounted on truck chassis, campers, off-road vehicles, trailers, motorbikes, motorcycles, and any other vehicle having fewer than four wheels; antique cars (cars that are over 20 years old or have not been manufactured for at least 10 years), limousines or any leased vehicles.

For any questions, to confirm coverage of a particular vehicle or to file a claim please call please call the specific Mastercard Global Service™ toll-free number for your location, or call direct, or collect to the United States at: 1-636-722–8883 (English);1-636-722-8882 (Español);1-636-722-8881(Português).
 

What is NOT Covered (Exclusions):

The insurance coverage does not cover any loss or damages caused by or resulting from:

1.       any obligation the Insured Person assumes under any agreement, other than the deductible obligation under the Insured Person's personal automobile insurance Policy;

2.       the rental of a vehicle which does not meet the definition of a "Rental Car", as defined herein;

3.       any collision that occurs while the eligible Insured Person is in violation of the Rental Agreement;

4.       any loss covered by any collision damage insurance (full or partial) or collision damage waiver (CDW) or loss damage waiver (LDW) purchased through the Rental Company;

5.       rentals made on a monthly basis unless the eligible Insured Person returns to the place from which the Rental Car Agreement was issued and applies for a new contract;

6.       wear and tear, freezing, mechanical breakdown unless caused by other loss covered by this program;

7.       injury to anyone or damage to anything inside or outside the Rental Car;

8.       loss or theft of personal belongings and/or any items lost or stolen: from, in, on, around or outside of the Rental Car, including parts of the Rental Car (i.e. including but not limited to GPS systems, radio/stereo, car seats);

9.       personal liability damages;

10.   intentional acts of the eligible Insured Person, or loss due to the Insured Person being under the influence of alcohol, intoxicants and/or drugs;

11.   the Insured Person’s involvement in any illegal activity;

12.   loss caused by unauthorized drivers;

13.   the theft of the Rental Car when the Insured Person cannot produce the keys to the Rental Car as a result of negligence;

14.   subsequent damages resulting from a failure to mitigate damages once a covered loss has occurred;

15.   blowouts or tire/rim damage that occurs independently of vehicle damage/theft or vandalism to the Rental Car and /or tire, or that has been proven to be the proximate cause of further damage to the Rental Car;

16.   depreciation, diminishment of value, administrative, or other fees charged by the Rental Company;

17.   war or hostilities of any kind (for example, invasion, rebellion, insurrection, riot or civil commotion), confiscation by any government, public authority or customs official;

18.   a Rental Car being used for hire or as a public or livery conveyance;

19.   value-added tax (VAT) or similar tax, unless reimbursement of such tax is required by law;

20.   interest or conversion fees assessed by your financial institution;

21.loss or damage as a result of the Insured Person’s lack of reasonable care in protecting the Rental Car before and after damage occurs (for example, leaving the car running and unattended);

  1. The Company and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or        make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose The Company and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation.

Helpful Advice:

  • Check the rental vehicle for prior damage before leaving the rental lot and alert the company of any damage.
  • Review the car rental agreement carefully to make sure you are declining CDW/LDW.
  • Familiarize yourself with the terms and conditions of the car Rental Agreement.
  • Please remember, all Authorized Drivers must be in the Rental Agreement.
  • In the event of a claim, notice must be provided to the Master Rental Claims Center within 30 days of the date of occurrence.  Failure to give notice within 30 days from the date of the incident may result in a denial of the claim (please refer to the section, “How to File a Claim”). 
  • At the time of the accident or when you return the Rental Vehicle, be sure to immediately request the Rental Company to provide you with:

a)      Copies of the Accident Report Form and claim document, which should indicate the costs you are responsible for and any amounts that have been paid toward the claim;

b)      Copies of the initial and final car Rental Agreement(s);

c)       Copies of the repair estimate or itemized repair bill and two (2) photographs of the damaged vehicle (if available).
 

Key Terms and Definitions:

Account:  means an International Use Mastercard® Black Card account that is open and in good standing (not cancelled, suspended or delinquent) at the time of loss.

Actual Cash Value: means the amount a Rental Car is determined to be worth based on its Market Value less salvage proceeds (if applicable), age and condition at the time of Loss.

The Company: means a Member Company of AIG Insurance Company underwriting the Insurance coverage, and/or corresponding Reinsurer, if applicable

Authorized Driver: means the person(s) traveling with the cardholder and whose name(s) appear as an eligible driver in the Rental Agreement.

Cardholder:  means a person who has an eligible Account and whose name is on the surface (embossed or other) of an eligible Mastercard Black Card provided by an Issuer in the issuing territory.

Good Standing: means an Account that is current in its dues and payments and follows all other requirements from the Issuer.

Injury:  means a bodily injury caused solely and directly by violent, accidental, external and visible means resulting directly and independently of all other causes occurring during a Covered Trip while this policy is in effect.

Insured Person(s):  means a Mastercard® Black cardholder or other eligible person(s) who are defined as being eligible under each program’s “Who is Covered” provision in this guide. 

Issuer:   means a bank, financial institution (or like entity) or Corporation and/or Government Institution (CGI) that is admitted or and/or authorized by Mastercard to operate a Mastercard card program in the Issuing Territory. 

Issuing Territories: means Antigua & Barbuda, Aruba, Barbados, Curaçao, St Kitts & Nevis, St Maarten, Trinidad & Tobago, Virgin Islands U.S., Bahamas, Belize, Bermuda, Cayman Islands, Haiti, Jamaica, Turks & Caicos.

Loss of Use: means Reasonable and Customary charges imposed by the Rental Company for the period of time the car is being repaired that are substantiated and supported by a class and location specific fleet utilization log.

Major accidents: means, including but not limited to, bodily injury, two car collision, mechanical damage, un-drivable or airbags deploy, theft or partial theft and one car collision.                                                           

Minor Accidents: means, including but not limited to, parking lot dings, dents, broken windshield, damaged wheel only.

Market Value: means a) the amount that a seller may expect to obtain for merchandise, services, or securities in the open market; b) the price for which something would sell based on what they would sell for under current market conditions; c) the price of destroyed or damaged stock or goods.

Mastercard:  means Mastercard International (or Mastercard Worldwide), a corporation organized under the laws of the State of Delaware, USA, with a principal place of business at 2000 Purchase Street, Purchase, NY 10577.

Policy:  means a contract of insurance and any attached endorsements or riders issued to Mastercard.

Reasonable and Customary charge: means a charge in an amount consistently made by other vendors/providers for a given service in the same geographic area and which reflects the complexity of the service taking into account availability of experienced repair personnel, availability of parts, and the effort of the vendor/provider to repair the damaged vehicle (as measured by the ratio of total repair time to total time the vehicle is in the vendor/providers possession).

Rental Agreement: means the entire contract an eligible Insured Person receives when renting a Rental Car from a Rental Company that describes in full all of the terms and conditions of the rental transaction, as well as the responsibilities of all parties under the contract.

Rental Car:  means a land motor vehicle with four or more wheels, which the eligible Insured Person has rented during a Rental Period, as of time shown in the Rental Car Agreement. A van is covered, only if they are standard vans with standard equipment and are designed with a seating capacity of nine (9) passengers or less. Leased vehicles are not a Rental Car.   

Rental Company: means any commercial vehicle licensed rental agency which rents Rental Cars.

Rental Period: means up to 60 consecutive days.

Reward Program: means a program developed/offered by Mastercard and Issuer, allowing cardholders to earn value (mileage points, cash, etc.) and redeem rewards (merchandise, travel, etc.) on an eligible Mastercard card. An eligible Rewards Program must be a consequence of “plastic”/card transactions associated with Mastercard, regardless of the value earned (mileage points, cash, etc.). Rewards programs where points are not generated by “plastic”/card transactions, or not associated with Mastercard at all, are not considered eligible Rewards Programs. For a Cardholder to be eligible for coverage, he/she must pay all associated taxes, shipping and handling fees and any other required fees with his/her eligible Mastercard card or eligible Mastercard reward points.

Services: means the performance or rendering of labor, maintenance, repair or installation of products, goods or property.

Terrorist Act:  means the use or threatened use of force or violence against person or property, or commission of an act dangerous to human life or property, or commission of an act that interferes with or disrupts an electronic or communication system, undertaken by any person or group, whether or not acting on behalf of or in any connection with any organization, government, power, authority or military force, when the effect is to intimidate, coerce or harm a government, the civilian population or any segment thereof, or to disrupt any segment of the economy.  Terrorism shall also include any act which is verified or recognized as an act of terrorism by the government where the event occurs.

Theft (also known as stealing): means the illegal act of taking the Rental Car or any original factory installed parts of the Rental Car belonging to a Rental Company, without the consent of the cardholder and/or other authorized users per the Rental Agreement, with intent to deprive the owner of its value.

Vandalism:  means the wanton, reckless and mischievous destruction of any part or all of the Rental Car by parties unknown to the Insured Person in a circumstance that prevents the Insured Person from exercising due diligence with regard to the protection of the Rental Car.

War:  means any declared or undeclared war or any warlike activities, including use of military force by any sovereign nation to achieve economic, geographic, nationalistic, political, racial, religious or other ends.

Disclaimer: The information contained herein is provided solely for general informational purposes. It does not intend to be a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Mastercard.

How to File a Claim:

In the event of a claim, the following procedures should be followed:

1)      You (Cardholder) or the beneficiary or someone legally acting on behalf of either, must notify us as required in the Claim Notification Period, or your claim may be denied - Upon receipt of a notice of claim, the Plan Administrator, Claims Administrator or Insurance Company, will furnish to a claimant the necessary Claim Form(s);

2)      Complete the Claim Form(s) in its entirety signed and dated;

3)      Submit all Required Information (proof of loss), as outlined in this section no later than the Submission Period.
 

Please note, there may be additional information requested at times in order to process your claim. It is your responsibility to provide this information in order to process the claim.

For assistance with filing a claim, please call the specific Mastercard Global Service™ toll-free number for your location, or call direct, or collect, to the United States at: 1-636-722–8883 (English); 1-636-722-8882 (Español); 1-636-722-8881 (Português).

MASTER RENTAL

Claim Notification Period:  Within thirty (30) days from the date of occurrence.

Submission Period:  No later than one hundred-eighty (180) days from the date of Claim Notification.

Required Information (proof of loss):

a)      An original receipt showing payment of the Rental was made entirely with the eligible Mastercard® Black card;

b)      Copies of the original rental agreement (front and back);   

c)       Copies of certified police report for any Major Accident.  A copy of the police report may also be required if claim is above USD 500;

d)      An internal damage document such as an “Incident/Accident Report” from Rental Company, an itemized repair bill or estimate for any Major Accident.  A copy of the Incident/Accident Report may also be required if claim is above USD 500;

e)      Other documentation such as Mastercard Rewards Program and Rental Company promotional material, etc. - if applicable;

f)       Copies of the Rental Company’s Fleet Utilization log - if “Loss of Use” charges are being claimed;

Cardholder's statement of Account showing it is eligible at the time of loss.  

Please note there may be additional information requested at times in order to process your claim.  It is your responsibility to provide this information in order to process the claim.

Submit all required information as outlined above by either:

1.       Upload: www.mycardbenefits.com

2.       Email: mcresponse@ufac-claims.com

3.       Fax: 1-216-617-2910

4.       Mail: Mastercard Benefits Assistance Center

c/o Program Administrator at Sedgwick Claims Management Services, Inc.

PO Box 89405

Cleveland, OH, 44101-6405

† Each insurance benefit limit described in this Guide is in United States Dollar (USD).  Payment of claims will be made in local currency where required law, with the official Foreign Exchange Rates published on the date the claim is paid.

General Provisions and Disclaimers

General:  These benefits and services are effective for eligible Mastercard cardholders effective October 1, 2017.  This document supersedes any guide or program communication you may have received earlier.  The information contained herein is provided solely for general informational purposes.  This document is not a Policy, contract, warranty or promise of insurance or other benefit.  It does not intend to be a complete description of all terms, conditions and exclusions of the policies or other benefits, all of which are subject to change by Mastercard or the underwriters or other service providers at any time and without prior notice.  Provision of services is subject to availability and applicable legal restrictions. Insurance coverage is underwritten by approved Member Companies of AIG Insurance Company and/or corresponding Reinsurer, if applicable.  Complete provisions pertaining to these plans of insurance are contained in the Master Policy(ies) on file with the Plan Administrator, Affinity Insurance Services, Inc, on behalf of Mastercard Worldwide, Latin America and Caribbean Region in Purchase, New York, USA. If there are any discrepancies between this document and the Master Policy(ies) or the applicable Mastercard contract for other benefits, the Master Policy(ies) or the applicable Mastercard contract for other benefits shall govern. The Insurance Company has the final authority to determine the outcome of an insurance claim.  The appointed service provider for non-insurance services and benefits provided to cardholders holds final authority to determine and respond to any claims, comments, inquiries, disputes; related to utilization of the cardholder benefit program.   

Cancellation:  Mastercard can cancel these benefits at any time or choose not to renew insurance coverage for all Cardholders.  Insurance coverage or benefits provided by these programs may cease on the date indicated in the Master Policy in existence between Mastercard International and the Insurance Company; or will be terminated on the date your Mastercard card terminates or ceases to be a Valid Account, whichever occurs first.  If a benefit/program is cancelled, cardholders will be notified in advance, as soon as reasonably practical.  The effective time for any Cancellation referenced in this section shall be 12:01 a.m., Eastern Standard Time. Any claim for benefits from MasterRental that occurs prior to the effective date of cancellation shall not be prejudiced by the cancellation or non-renewal, subject to the terms and conditions of the Master Policy(ies). 

Valid Account:  (1) Your Mastercard card account must be open, valid and in good standing for any benefits, coverage or services to apply; and (2) Benefits will not be paid and coverage will not apply if; on the date of an accident, occurrence or incident that causes or results in a loss covered under any plan of insurance, your Mastercard card account is not open, valid, in good standing; or is in delinquency, collection, or cancellation status. 

Cardholder Duties After a Loss (Due Diligence):  You must use all reasonable means to avoid future loss at and after the time of loss and provide full compliance with the duties that are described.  This includes full cooperation with the Insurance Company, Plan Administrator(s) and Third Party Claims Administrator who act on behalf of Mastercard for programs or other services offered as benefits to a cardholder; with investigating, evaluating and settling a claim. 

Rights to Recover/Subrogation:  If payment is made under MasterRental, the insurance company is entitled to recover such amounts from other parties or persons.  Any party or person to or for whom the insurance company makes payment must transfer to the insurance company his or her rights to recovery against any other party or person.  The cardholder must do everything necessary to secure these rights and must do nothing that would jeopardize them, or these rights will be recovered from the cardholder. 

Transfer of Rights:  After a claim is paid under MasterRental Insurance Coverage, the rights and remedies of the eligible Mastercard cardholder (or any third party benefiting under this program) against any party in respect to this loss or damage will be transferred to the insurance company.  In addition to transferring such rights, the eligible Mastercard cardholder (or any third party paid under this program) must provide the insurance company with any assistance necessary to secure its rights and remedies and must do nothing that would jeopardize them. 

Assignment:  No rights or benefits provided under MasterRental may be assigned without the prior written consent of the Insurance Company, Plan Administrator or Third Party Claims Administrator. 

Concealment, Fraud or Misrepresentation:  Insurance coverage/benefits or services described herein, will be void, whether before or after a loss or request for services are made, if you willfully concealed or misrepresented any material fact or circumstance concerning or provided fraudulent information concerning the plans of insurance or other services described herein to: Mastercard International, the Insurance Company, financial institution issuing the card Account, or any other company performing services and/or administration on behalf of these programs. 

Legal Actions: No legal action may be brought to recover on a Policy until sixty (60) days after the Insurance Company has been given written proof of loss.  No such action may be brought after three (3) years from the time written proof of loss is required to be given.  

Conformity with local statutes:  Any provision of a Policy, which; on its effective date, is in conflict with the statutes of the location in which the policy was delivered or issued for delivery is hereby amended to conform to the minimum requirement of such statutes. 

Sanctions:  The Company and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose The Company and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation.

Arbitration:  Any dispute regarding the terms of any Master Policy(ies) of insurance, including any question regarding its existence, validity or termination will be referred to and resolved by arbitration and in accordance with the arbitration rules/regulations of the location where your Mastercard card account has been issued. 

Confidentiality and Security:  We may disclose all information we collect, as described above, to companies that perform administrative services on our behalf solely in connection with insurance coverage you have received.  We restrict access to personal information to our employees, our affiliates' employees, or others who need to know that information to service the account or in the course of conducting our normal business operations. We maintain physical, electronic, and procedural safeguards to protect personal information.

Disclaimer: The information contained herein is provided solely for general informational purposes. It does not intend to be a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Mastercard.

Important information
 

In case of a claim, it is important to keep the original receipt showing that the payment was made in full with the Mastercard Black card as well as copies and legible documentation of all information regarding the damages caused. More details on Terms and Conditions. To submit an insurance claim, visit www.mycardbenefits.com and select your preferred language or contact us directly.

For assistance or to request help with a claim, contact the following numbers:

 

International Collect Call number

Local Toll Free number

Local line

Other Caribbean

636-722-8883

1-866-723- 4549

n/a

Dominican Republic

636-722-8882

1-829-954-8445

n/a

Puerto Rico

636-722-8882

888-366-1673

n/a


From Abroad: 1-636-722-8883 (English), 1-636-722-8882 (Spanish), 1-636-722-8881 (Portuguese)