ATM Robbery and Assault Protection

The ATM Robbery & Assault Protection replaces stolen cash and/or provide benefit in case of death during an Assault while using your Mastercard® Black card at an ATM.

Restrictions and exclusions apply. For more information, please refer to the terms and conditions.

Stolen cash coverage up to US$ 1,000 per occurrence/up to US$ 3,000 per 12 month period. Accidental death coverage US$ 10,000.

Restrictions and exclusions apply. For more information, please refer to the terms and conditions.

Description of Coverage

Important information. Please read and save.

The information contained herein is provided solely for general informational purposes.  It does not intend to be a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Mastercard.

To file a claim or for more information on any of these services, please call the specific Mastercard Global Service™ toll-free number for your location, or call direct, or collect to the United States at: 1-636-722–8883 (English); 1-636-722-8882 (Español); 1-636-722-8881(Português).

“Card” refers to Mastercard Black Card.

“Cardholder”, “you”, and “your” refer to a Mastercard Black Cardholder, who has an eligible Mastercard Black Account and whose name is embossed on the surface of the Mastercard Black Card.

Selection of benefits on your Mastercard card may vary by card issuer. Please refer to your issuing financial institution for more details.

If a Mastercard Black Cardholder is robbed or assaulted during or immediately after using an ATM (“Cajeros Automaticos”), this program will replace stolen money and provide a benefit in case of death.
 

Who is Covered:

-        Mastercard Black Cardholders only.
 

The Kind of Coverage you Receive:

ATM Robbery (stolen money)

Cardholders are provided coverage against Robbery for stolen money for a maximum benefit amount up to USD 1,000 per occurrence, for the money you withdrew from any ATM (worldwide) using your Mastercard Black, provided that:

-       Robbery was committed using Violence and/or Assault on the Cardholder; and

-       Cash was stolen within 2 hours after the withdrawal from the ATM.
 

Death as Victim of ATM Assault

If a Cardholder is a victim of an Assault while using your Mastercard Black card at an ATM and suffers loss of life, this coverage provides a death benefit of USD 10,000.
 

Coverage Conditions/Limitations

-       The ATM Robbery benefit is limited to a maximum benefit of USD 3,000 per twelve (12) month period.

-       You must report the incident to the local Police authorities within 36 hours of the Assault and this report needs to indicate the covered time frame for which the Assault occurred, unless you are legally incapable of doing so.

-       In the event of a claim, notice must be provided to the Insurance Company within ninety (90) days of the date of incident.  Failure to give notice within ninety (90) days from the date of the incident may result in a denial of the claim (please refer to the section, “How to File a Claim”). 
 

What is NOT Covered by ATM Robbery and Assault Protection (Exclusions): 

ATM Robbery and Assault Protection do not cover any loss, fatal or non-fatal, caused by or resulting from:

  1. any intentional act or fraudulent misrepresentation committed by the Insured Person or one of his/her close relatives (spouse or domestic partner, child or parent);
  2. damages and/or liabilities to any third parties;
  3. damage or Loss to anything other than the money you withdrew from your account;   
  4. damages and/or liabilities that happened before or after the covered robbery period;
  5. bodily injury not resulting in death (does not apply to ATM Robbery - stolen money).
  6. AIG (The Company) and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or        make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose AIG (The Company) and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation.

 

Key Terms & Definitions

Account:  means an International Use Mastercard Black Card account that is open and in good standing (not cancelled, suspended or delinquent) at the time of:

  • Loss for ATM Robbery & Assault Protection.

AIG (The Company): means the Company underwriting the Insurance Coverage.

Assault: means any act of violence committed by a third party, generating physical injuries, with the intention to commit Robbery of the Insured Person.

ATM: means an automated teller machine (ATM), Bankomatic or, Cajeros Automaticos, which is a computerized telecommunications device that provides Cardholders of a financial institution with access to financial transactions (i.e. withdrawals, deposits) in a public space, without the need for a human clerk or bank teller.

Cardholder:  means a person who has an eligible Account and whose name is on the surface (embossed or other) of an eligible Mastercard Black card provided by an Issuer in the issuing territory.

Dependent Child(ren):  means named dependent children, including adopted, step and foster children of the cardholder, aged between birth and 18 years, or 25 years if attending as a full time student an accredited institution of higher learning, who are unmarried and who permanently reside and receive the majority of maintenance and support from the Insured Person. Children who are wholly dependent on the Insured Person for support and maintenance due to permanent physical or mental disability will be considered dependents of the Insured Person, if the Insured Person is eligible for benefits.

To verify eligibility for the physically or mentally disabled dependent child(ren), the Cardholder may be requested to provide medical records for the physically or mentally disabled dependent child(ren).

Dependents:  means the Cardholder’s Spouse, Domestic Partner and Dependent Children.

Domestic Partner: means an opposite or a same sex partner who has met all of the following requirements for at least 12 months:  (1) resides with the Insured Person at Insured Person's principal residence; (2) shares financial assets and obligations with the Insured Person; (3) is not related by blood to the Insured Person to a degree of closeness that would prohibit a legal marriage; (4) is at least the age of consent in the state in which they reside; and (5) neither the Insured Person or Domestic Partner is married to anyone else, nor has any other Domestic Partner.

Good Standing: means an Account that is current in its dues and payments and follows all other requirements from the Issuer.

Injury:  means a bodily injury caused solely and directly by violent, accidental, external and visible means resulting directly and independently of all other causes occurring during a Covered Trip while this policy is in effect.

Insured Person(s):  means a Mastercard Black cardholder or other eligible person(s) who are defined as being eligible under each program’s “Who is Covered” provision in this guide. 

Issuer:   means a bank, financial institution (or like entity) or Corporation and/or Government Institution (CGI) that is admitted or and/or authorized by Mastercard to operate a Mastercard card program in the Issuing Territory. 

Issuing Territories: means Antigua & Barbuda, Aruba, Barbados, Curaçao, St Kitts & Nevis, St Maarten, Trinidad & Tobago, Virgin Islands U.S., Bahamas, Belize, Bermuda, Cayman Islands, Haiti, Jamaica, Turks & Caicos.

Loss: with regards to ATM Robbery and Assault Protection means a Robbery, using Violence or Assault, of money withdrawn from an ATM; or/and Death caused by murder during an Assault within 2 hours of doing an ATM transaction with your Mastercard Black card.

Mastercard:  means Mastercard International (or Mastercard Worldwide), a corporation organized under the laws of the State of Delaware, USA, with a principal place of business at 2000 Purchase Street, Purchase, NY 10577.

Policy:  means a contract of insurance and any attached endorsements or riders issued to Mastercard.

Robbery: unlawful taking away of cash withdrawn from an ATM by force or intimidation, with the intention of permanently depriving the Insured Person of the money. 

Spouse: means the husband or wife or domestic partner of the Cardholder as legislated and/or regulated by the local law and who is living at the same residence as the Cardholder in the Cardholder’s Home location.

Third Party: means any person other than the insured, their spouse or domestic partner, child or parent.

Violence: means the use of physical force; or threatening use of physical force; or mental intimidation with the intent of committing harm that may cause a loss to an Insured Person.

Disclaimer: The information contained herein is provided solely for general informational purposes. It does not intend to be a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Mastercard.
 

How to File a Claim

In the event of a claim, the following procedures should be followed:

1)      You (Cardholder) or the beneficiary or someone legally acting on behalf of either, must notify us as required in the Claim Notification Period, or your claim may be denied - Upon receipt of a notice of claim, the Plan Administrator, Claims Administrator or Insurance Company, will furnish to a claimant the necessary Claim Form(s);

2)      Complete the Claim Form(s) in its entirety signed and dated;

3)      Submit all Required Information (proof of loss), as outlined in this section no later than the Submission Period.

Please note, there may be additional information requested at times in order to process your claim. It is your responsibility to provide this information in order to process the claim.

For assistance with filing a claim, please call the specific Mastercard Global Service™ toll-free number for your location, or call direct, or collect, to the United States at: 1-636-722–8883 (English); 1-636-722-8882 (Español); 1-636-722-8881 (Português).

ATM ROBBERY & ASSAULT PROTECTION *

Claim Notification Period:  Within ninety (90) days from the date of the occurrence / incident.

Submission Period:  No later than ninety (90) days from the date of Claim Notification.

Required Information (proof of loss):

a)      A copy of the Police Report, which must be filed within 36 hours of the ATM Robbery or Assault;

b)      Documentation detailing the event, injury or death, including newspaper articles, certified copies of: medical evidence reports, attending physician statements, coroner reports and death certificate;

c)       Transaction verification confirming the ATM transaction (receipt or bank record) indicating the time of withdrawal and amount.

d)      Cardholder's statement of Account showing it is eligible as per Account definition in Key Terms and Definitions (General) section.
 

* A Police Report must be filed within thirty-six (36) hours from the date/time of the ATM Robbery or Assault.

Please note there may be additional information requested at times in order to process your claim. It is your responsibility to provide this information in order to process the claim.

Submit all required information as outlined above by either:

1.       Upload: www.mycardbenefits.com

2.       Email: mcresponse@ufac-claims.com

3.       Fax: 1-216-617-2910

4.       Mail: Mastercard Benefits Assistance Center

c/o Program Administrator at Sedgwick Claims Management Services, Inc.

PO Box 89405

Cleveland, OH, 44101-6405
 

Payment of Claims:

Where allowable by law, Benefit for loss of life is payable to the beneficiary designated by the Insured Person.  If there has been no such designation, then payment of claim will be to the Insured Person’s first surviving beneficiary as follows:

a.            Spouse or Domestic Partner;

b.            Children, in equal shares;

c.            Parents, in equal shares;

d.            Brothers and sisters, in equal shares; or

e.            Executor or administrator

Subject to the applicable terms and conditions, all other benefits will be paid to the Insured Person or other appropriate party where necessary.  Payment of any indemnity shall be subject to the laws and governmental regulations then in effect in the location of payment.

† Each insurance benefit limit described in this Guide is in United States Dollar (USD).  Payment of claims will be made in local currency where required law, with the official Foreign Exchange Rates published on the date the claim is paid.

Account and billing information

Important: Contact your card-issuing financial institution directly for questions concerning your account, such as account balance, credit line, billing inquiries (including transaction exchange rates), merchant disputes, or information about additional services not described in this Guide. Your financial institution’s phone number should be available on your monthly billing statement.

General Provisions and Disclaimers

General:  These benefits and services are effective for eligible Mastercard cardholders effective October 1, 2017.  This document supersedes any guide or program communication you may have received earlier.  The information contained herein is provided solely for general informational purposes.  This document is not a Policy, contract, warranty or promise of insurance or other benefit.  It does not intend to be a complete description of all terms, conditions and exclusions of the policies or other benefits, all of which are subject to change by Mastercard or the underwriters or other service providers at any time and without prior notice.  Provision of services is subject to availability and applicable legal restrictions. Insurance coverage is underwritten by approved Member Companies of AIG Insurance Company.  Complete provisions pertaining to these plans of insurance are contained in the Master Policy(ies) on file with the Plan Administrator, Affinity Insurance Services, Inc., on behalf of Mastercard Worldwide, Latin America and Caribbean Region in Purchase, New York, USA. If there are any discrepancies between this document and the Master Policy(ies) or the applicable Mastercard contract for other benefits, the Master Policy(ies) or the applicable Mastercard contract for other benefits shall govern. The Insurance Company has the final authority to determine the outcome of an insurance claim. 

Cancellation:  Mastercard can cancel these benefits at any time or choose not to renew insurance coverage for all Cardholders.  Insurance coverage or benefits provided by these programs may cease on the date indicated in the Master Policy in existence between Mastercard International and the Insurance Company; or will be terminated on the date your Mastercard card terminates or ceases to be a Valid Account, whichever occurs first.  If a benefit/program is cancelled, cardholders will be notified in advance, as soon as reasonably practical.  The effective time for any Cancellation referenced in this section shall be 12:01 a.m., Eastern Standard Time. Any claim for benefits from ATM Assault Robbery & Assault Protection, that occurs prior to the effective date of cancellation shall not be prejudiced by the cancellation or non-renewal, subject to the terms and conditions of the Master Policy(ies). 

Valid Account:  (1) Your Mastercard card account must be open, valid and in good standing for any benefits, coverage or services to apply; and (2) Benefits will not be paid and coverage will not apply if; on the date of an accident, occurrence or incident that causes or results in a loss covered under any plan of insurance, your Mastercard card account is not open, valid, in good standing; or is in delinquency, collection, or cancellation status. 

Cardholder Duties After a Loss (Due Diligence):  You must use all reasonable means to avoid future loss at and after the time of loss and provide full compliance with the duties that are described.  This includes full cooperation with the Insurance Company, Plan Administrator(s) and Third Party Claims Administrator who act on behalf of Mastercard for programs or other services offered as benefits to a cardholder; with investigating, evaluating and settling a claim. 

Concealment, Fraud or Misrepresentation:  Insurance coverage/benefits or services described herein, will be void, whether before or after a loss or request for services are made, if you willfully concealed or misrepresented any material fact or circumstance concerning or provided fraudulent information concerning the plans of insurance or other services described herein to: Mastercard International, the Insurance Company, financial institution issuing the card Account, or any other company performing services and/or administration on behalf of these programs. 

Legal Actions: No legal action may be brought to recover on a Policy until sixty (60) days after the Insurance Company has been given written proof of loss.  No such action may be brought after three (3) years from the time written proof of loss is required to be given.  

Conformity with local statutes:  Any provision of a Policy, which; on its effective date, is in conflict with the statutes of the location in which the policy was delivered or issued for delivery is hereby amended to conform to the minimum requirement of such statutes. 

Sanctions:  AIG (The Company) and/or corresponding Reinsurer, if applicable, will not be liable to provide any coverage or make any payment hereunder if to do so would be in violation of any sanctions law or regulation which would expose AIG (The Company) and/or corresponding Reinsurer, if applicable, its parent company or its ultimate controlling entity to any penalty under any sanctions law or regulation.

Arbitration:  Any dispute regarding the terms of any Master Policy(ies) of insurance, including any question regarding its existence, validity or termination will be referred to and resolved by arbitration and in accordance with the arbitration rules/regulations of the location where your Mastercard card account has been issued. 

Confidentiality and Security:  We may disclose all information we collect, as described above, to companies that perform administrative services on our behalf solely in connection with insurance coverage you have received.  We restrict access to personal information to our employees, our affiliates' employees, or others who need to know that information to service the account or in the course of conducting our normal business operations. We maintain physical, electronic, and procedural safeguards to protect personal information.

Disclaimer: The information contained herein is provided solely for general informational purposes. It does not intend to be a complete description of all terms, conditions, limitations, exclusions, or other provisions of any program or insurance benefits provided by, or for, or issued to Mastercard.

Important information
 

In case of a claim, it is important to keep the original receipt showing that the payment was made in full with the Mastercard Black card as well as copies and legible documentation of all information regarding the damages caused. More details on Terms and Conditions. To submit an insurance claim, visit www.mycardbenefits.com and select your preferred language or contact us directly.

For assistance or to request help with a claim, contact the following numbers:

 

International Collect Call number

Local Toll Free number

Local line

Other Caribbean

636-722-8883

1-866-723- 4549

n/a

Dominican Republic

636-722-8882

1-829-954-8445

n/a

Puerto Rico

636-722-8882

888-366-1673

n/a

From Abroad: 1-636-722-8883 (English), 1-636-722-8882 (Spanish), 1-636-722-8881 (Portuguese).