Mastercard® Black
Concierge - Personal
Assistant and Services

Our mission is to simplify and enrich the lives of our Mastercard Black cardholders. We understand what your passions and preferences are, and what we can do to save you time and improve your lifestyle.

That's why we put at your disposal the Mastercard Concierge - Personal Assistant, who offers immediate personal assistance at any time and place, privileged access to exclusive services and experiences and tailor made solutions. From finding the perfect restaurant in New York (and making reservations), finding the perfect gift and getting it delivered on time, or getting tickets to the biggest entertainment event of the year, and more.

In addition, it has assistance in case of an emergency. That is to say, when you lose your card, you can inform us and request an emergency card as a replacement or a cash advance, you will have medical travel assistance and you will be able to understand the details, balances, benefits and information related to your card. All this can be done by communicating to a single telephone number, from which our agents will assist you 24 hours a day, no matter where in the world you are.

From Dominican Republic call 636-722-8882 and select the option you want to access

  • Activity information on your card - Option 1
  • For Concierge and Travel services - Option 2
  • Benefits of your card, insurance and assistance while traveling - Option 3

If you are outside of the Dominican Republic, you can call the United States directly at 1-829-954-8445.

Travel Assistance

Getting rid of stress during your trip is the main goal of the Mastercard Concierge - Personal Assistant. All our agents are prepared; To hire all types of transportation (from a limousine to a helicopter, a yacht, a plane or a private train) and even locate properties for short-term rental. Everything is designed so that you and your family will forget your worries and just enjoy your trip.


Mastercard Concierge - Personal Assistant agents are specialists in getting access to any type of event, from rock and pop concerts to ballet and opera; Sporting events, Broadway or West End shows, and all kinds of nightlife at home and abroad. What's more, they can also get access to private boxes or behind-the-scenes visits, as well as to premieres, special events and "impossible access" restaurants.

Special Experiences

The Mastercard Concierge - Personal Assistant team can provide you with information on how to access all kinds of special experiences, such as cooking classes with renowned chefs, golf lessons with PGA professionals, fighter jets, safaris and rental Private islands, among many others. Decoding the "how" is more than half the challenge, and our personal assistants make it easy for you.

Information Services

Whether on business or pleasure, our team of personal assistants can provide you with details and advice on travel destinations, business protocol in foreign locations, and passport and visa requirements. They can also provide information on tours, entertainment, sports, fairs and exhibitions; As well as restaurant recommendations around the world.


You can register special dates, including anniversaries, birthdays, expiration of documents, renewal of insurance policies and holidays. Thanks to this service you will never forget an important date again.


If you need help getting trustworthy services, our personal assistants can recommend commercial services (eg secretaries and messaging); Local and home services (eg, plumbers, electricians, babysitters and personal trainers); And professional services (eg doctors, dentists and lawyers). Mastercard Concierge Personal Assistants have this valuable information and much more at their fingertips.

Search and delivery of gifts

Finding the perfect gift takes time and effort. As experts in the local and international markets, the team of Mastercard Concierge - Personal Assistant will be in charge of managing your purchase and delivery. An exclusive service that gives total peace of mind to Mastercard Black cardholders.